1. Overview

At i20mart.com, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

2.1 Return Eligibility

Items must be returned within [number] days from the date of delivery.

Items must be unused, in their original packaging, and in the same condition that you received them.

Perishable goods, such as food items, cannot be returned unless they are defective or damaged.

2.2 Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at [your email address] with your order number, a description of the issue, and, if possible, a photograph of the product.

Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.

Shipping: Ship the item back to us using the instructions provided. You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

3. Refunds

3.1 Refund Eligibility

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

3.2 Refund Process

Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [number] days, depending on your card issuer’s policies.

Partial Refunds: Partial refunds may be granted in cases where items are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

3.3 Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please follow these steps:

Check Your Bank Account: Verify that the refund has not been posted.

Contact Your Credit Card Company: It may take some time before your refund is officially posted.

Contact Your Bank: There is often some processing time before a refund is posted.

Contact Us: If you have done all of this and still have not received your refund, please email us at [your email address].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [your email address] with your order number and details of the defect or damage.

5. Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Downloadable software products

Some health and personal care items

6. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Shipping Returns

To return your product, you should mail it to:

Address: [your physical address]

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Information

For questions regarding refunds and returns, please contact us at:

Email: [your email address]

Phone: [your phone number]

Address: [your physical address]